If by unfortunate chance there was an accident with your order by means of shipping damage - if you are an international customer please email images with the outlined issue ASAP to resolve. If you are in the UK, it is the customer’s responsibility to file a claim via the Royal Mail website. If you are dissatisfied due to the size or other physical qualities of the piece - there will be no refund for this reason, so please make sure to look at all photos and specifications in description prior to purchasing your item.
FAQ
Terms & Conditions
As every ceramic piece is 100% handmade from clay, there are likely to be perfect imperfections on pieces which which do not effect the function of the piece unless stated otherwise which would also be reflected in discounted price, and there will be evidence of any irregularities in pictures on the item listing. Please handle items with care as they are fragile.
Customer satisfaction is a TOP priority and so it is encouraged to reach out with any questions/requests initially to have clarity and understanding before placing custom orders so you are 100% happy with your purchase.
Are the pieces microwave safe?
Due to use of gold/silver/iridecence, no pieces should be microwaved.
Do you do commissions?
Yes! I love to take on creative projects, reach out via email to discuss further and provide atleast 4-6 weeks leadtime
How long do custom orders take?
Customs take up to 4 weeks for creation before dispatch which take up to a week extra to receive for international orders
Returns?
DISCOUNT/DEFECT ITEMS ARE NON-REFUNDABLE AND SOLD AS LISTED.
What sustainable practices do you use?
Ceranic aims to be eco friendly and operate sustainably - practices used to help achieve this is using recycled clay from scraps accumulated over time and defect pieces being sold heavily discounted or given away instead of being disposed of. For some orders, you may find third party packaging boxes used which is another method of being sustainable and using materials instead of disposing of them immediately.